Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]
At Peptide Progenix, we are committed to order accuracy, product integrity, and clear customer policies. Because of the nature of the products sold on this Site, all return requests are handled under the policy below.
All Sales Final
Due to the nature of our products, all sales are final unless otherwise required by law.
We do not accept returns based on:
- Change of mind
- Ordering the wrong item
- No longer needing the product
- Failure to review the product description before purchase
- Misunderstanding the intended use of the product
- Improper handling or storage after delivery
Because product integrity and chain of control matter, returned products are generally not accepted once they have left our facility.
Non-Returnable Items
The following items are not eligible for return:
- Opened products
- Unopened products
- Used products
- Unused products
- Products that have been tampered with
- Products that have been improperly stored after delivery
- Clearance items
- Special-order items
- Any item returned without prior written approval, where applicable
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, incorrect, or incomplete, you must contact us within [INSERT NUMBER] days of delivery at [INSERT SUPPORT EMAIL].
Please include the following:
- Your full name
- Order number
- A description of the issue
- Clear photos of the shipping package and product, if applicable
We reserve the right to deny any claim that is:
- Submitted after the reporting window
- Incomplete
- Unsupported by photos or order information
- Inconsistent with carrier or fulfillment records
If we verify that the issue was caused by our fulfillment process, we may choose, at our sole discretion, to offer one of the following:
- Replacement item
- Store credit
- Partial refund
- Full refund
No Returns for Improper Use
No return, refund, or replacement will be issued for products that were:
- Used in a manner inconsistent with product labeling or site policies
- Mishandled after delivery
- Stored improperly
- Altered, relabeled, or transferred after receipt
- Purchased for any use inconsistent with our Site policies or Terms & Conditions
Research Use Notice
All products sold by Peptide Progenix are sold strictly for laboratory research use only, unless explicitly stated otherwise in writing.
By purchasing from this Site, you acknowledge and agree that products are:
- Not for human consumption
- Not for animal use
- Not for medical, therapeutic, or diagnostic use
- To be handled only by individuals with appropriate knowledge and training
Return requests based on misuse, unintended application, or use outside the stated scope of sale will not be approved.
Refund Eligibility
Refunds are not automatically issued and are granted only when a verified issue qualifies under this policy.
Potential qualifying issues may include:
- Confirmed order fulfillment error
- Confirmed damaged shipment
- Confirmed missing item
- Confirmed duplicate charge
- Confirmed order processing issue caused by us
If approved, refunds will be issued to the original payment method unless otherwise determined by us.
Please allow [INSERT TIMEFRAME, EX: 5–10 business days] for any approved refund to appear, depending on your bank or payment provider.
Chargebacks and Payment Disputes
If you believe there is an issue with your order, please contact us first at [INSERT SUPPORT EMAIL] so we can review the matter.
Initiating a chargeback or payment dispute for an order that was properly processed, fulfilled, and shipped may result in:
- Denial of future orders
- Account review or restriction
- Submission of order and delivery documentation to the payment processor
Return Authorization
If we determine that a return review is necessary in a limited circumstance, no product may be sent back without written authorization from us first.
Any unauthorized return shipment may be refused or discarded without credit, replacement, or refund.
Policy Updates
We reserve the right to update or modify this Return Policy at any time. Any changes become effective once posted on this page.
Your continued use of the Site and continued purchases from Peptide Progenix constitute acceptance of the current Return Policy.
Contact Information
If you have questions about this Return Policy, contact:
Peptide Progenix
[INSERT LEGAL BUSINESS NAME]
[INSERT SUPPORT EMAIL]
[INSERT PHONE NUMBER]
[INSERT BUSINESS MAILING ADDRESS]
